Firewater Light Banking Details
- Bank: Standard Bank
- Account Number: 200-876-481
- Branch code: 019205
- Branch name: Sandton
- Use invoice number as reference
- Email confirmations to [email protected]
Payment - Customised & Imported Orders / Ex-works
- 100% setup fees with official order together with 50% deposit of bulk order. Balance 50% COD.
- 100% payable on orders under R10,000.
- If 100% is paid together on placement of orders over R15,000 (ex VAT), a 2.5% discount may be applicable on the bulk order, at Firewater Light's discretion.
- Prices subject to exchange rate fluctuations.
- Payment strictly EFT, Cash (Under R2000) or cheque deposits. Orders paid by cheque (deposited into Firewater Light's account) will only be put into production up to 10 days after receipt of deposit slip and when funds have been cleared.
- All prices exclude VAT unless otherwise stated.
Payment - Stock Orders
- 100% payable on order.
- Items going for branding will not be branding until 50% payment is received.
- All prices exclude VAT unless otherwise stated.
- Payment strictly EFT, Cash (Under R2000) or cheque deposits. Orders paid by cheque (deposited into Firewater Light's account) will only be put into production up to 10 days after receipt of deposit slip and when funds have been cleared.
- Goods will only be released opon receipt of payment in full.
Lead Times
- Stock item - 1 - 5 working days.
- Import: 4 - 8 weeks (Air Freight) 8 - 12 weeks (Sea Freight)
- Customised Sample Import: 2 - 4 weeks
- Customised Import Bulk order: 4 - 12 weeks from sample approval dependant on manufacturer lead times.
- Local printing: 5 - 14 working days (depending on quantity, print and time of year).
- Lead times need to be confirmed with Firewater Light in writing as they could change due to production or shipping variables.
International Orders
- Please note that any International orders that are under the value of R10 000 will be charged a banking service fee of R200 to cover incoming bank charges.
Delivery - Orders over R10,000 (ex Vat) will be couriered free of charge (JHB/PTA only).
- Rental orders over R15,000 (ex Vat) will be couriered free of charge (JHB only).
- Firewater Light's couriers will not accept payment.
- No orders will be released unless paid for in full.
- Same day / next day delivery service will be charged for.
- All other deliveries of orders will be quoted for separately.
- Firewater Light takes no responsibility for goods being lost or damaged in the post, by freight companies and/or any other person transporting the goods. Once the goods leave our premises, the risk is transferred to the purchaser.
- Goods can be insured at the request of the customer and the cost will be added to the invoice.
- All orders are weighed before collection and marked on all documentation to prevent short packing.
Returns Firewater Light needs to be notified in writing within 48hours of any missing or faulty items. All faulty goods need to be returned to Firewater Light in order to follow the RMA process. Goods will either be repaired or replaced. Replacement goods will be shipped to client at Firewater Light's expense only if there is an out of box product failure. Should a product failure be due to incorrect user operation, replacement/repair costs will be for the customer's account. All orders are weighed before collection and marked on all documentation to prevent short packing.
Shortages & Damages Once stock has been collected / delivered from / by Firewater Light we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 48 hours. In the case of stock being collected by a client's courier, clients have 60 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Cancellations
Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
For Customised & Imported orders, where a 50% deposit is required, no cancellations will be accepted once the deposit has been received. For customers who are on account: no cancellation of Customised & Imported Orders will be accepted once final approval of order and/or artwork has been received. Unless alternative arrangements are made, unbranded orders must be collected within 10 working days from order. Orders not collected within 10 working days will be deemed to be cancelled and products will be returned to stock. This order will be subject to a 15% handling and admin fee. Orders that have been customised /branded and remain uncollected for 30 days will be donated to a worthy cause.
Terms & Conditions - Firewater Light will not be held responsible for delays caused by agents, couriers, shipping agents, printers, acts of God and / or customs.
- Firewater Light will not be held responsible for misrepresentation by its agents or resellers.
- Firewater Light will not entertain any disputes in product specifications or delivery times unless proof can be given either electronically, by fax or voice recording.
- Prices quoted FOB Johannesburg, South Africa.
- Quotations exclude delivery unless specified.
- Quotations are valid for 7 days and are stock and exchange rate dependant.
- Minimum order quantities / values may be imposed.
- The terms and conditions shall be governed by the laws of South Africa
- E&OE
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